Return Policy

 

Effective Date: 10/01/2024

 

At Dipping Cat Print Studio, we want you to love your purchase! If you are not completely satisfied, we are here to help. Please read our return policy below for details on how to return your items.

 

1. Return Window

You have 14 days from the date of delivery to initiate a return for any unused or defective items.

 

2. Damaged Items

If you receive a damaged item, please reach out to us within 7 days of receiving your order. We want to resolve any issues as quickly as possible.

 

3. How to Request a Return

To request a return, please contact us via the following methods:

**Email Us:** robin-jo@dippingcatprint.studio.com

 

 

When contacting us, please provide your order number and a copy of your receipt to expedite the return process.

 

4. Return Process

Once we receive your return request, please allow up to 14 business days for us to review and examine the item for approval. If your return is approved, we will process your refund or exchange.

 

5. Return Status Timeline

You will receive an email notification regarding the status of your return within 3-5 business days after we receive the item. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or credit card provider.

 

6. Return Shipping Costs

Customers are responsible for return shipping costs unless the item is damaged or defective. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75.

 

7. Final Sale Items

Please note that final sale items are not eligible for return or exchange.

 

If you have any questions or need further assistance, please don’t hesitate to reach out.

 

Thank you for shopping with us!

 

Subject to Change. Dipping Cat Print Studio may at any time in its sole discretion change the rules set forth above.