Effective Date: 10/01/2024

 

Thank you for shopping with us! We strive to provide you with the best shopping experience possible. Please review our shipping policy below for important information about shipping your order.

 

1. Shipping Locations

We currently ship to all locations within the United States, including Hawaii and Alaska. Please ensure that your shipping address is accurate to avoid any delays.

 

2. Processing Time

Orders are processed within 2-4 business days (Monday to Friday, excluding holidays). Once your order is processed, you will receive a confirmation email with tracking information.

 

3. Shipping Methods

We offer a variety of shipping options to suit your needs:

- Standard Shipping (5-7 business days)

- Expedited Shipping (2-3 business days)

 

Shipping costs will be calculated at checkout based on the selected shipping method and the total weight of your order.

 

4. Shipping Rates

Shipping rates vary depending on the destination and shipping method chosen. You will see the shipping costs at checkout before completing your purchase.

 

5. Delivery Issues

If your order has not arrived within the estimated delivery time, please contact our customer service team at robin-jo@dippingcatprintstudio.com. We will do our best to assist you in tracking your package.

 

6. Damaged or Lost Packages

If your package is damaged upon arrival or if you believe it is lost, please contact us within 14 days of receiving your order. We will work with you to resolve the issue as quickly as possible.

 

7. Returns and Exchanges

For information on our return and exchange policy, please visit our Returns & Exchanges page.

 

8. Contact Us

If you have any questions about our shipping policy, please feel free to reach out to our customer service team at robin-jo@dippingcatprintstudio.com.

 

Thank you for choosing Dipping Cat Studio! We appreciate your business.